Policies

New clients: All services

• All new clients will receive an activation email from Precise Petcare upon scheduling of the new client consultation. Clients will need to activate their account for the first time by following the prompts in the invitation email. Once your account is activated, you will be able to log in online at www.precisepetcare.com or via the mobile app (Precise Petcare app is available for free in the Google/Android or iTunes app stores) to make any changes to schedules, client information, or pet care information. Our office manager will enter initial information shared with KPS, as well as the initial pet care schedule.
• The first time logging in, all clients should double check information in the program to ensure accuracy in regards to client/house information, pet information, and confirm that the pet care schedule is accurate. Please add an emergency contact (someone who lives near by, knows the pets, and has access to the home in the case of a weather emergency). Please confirm that the primary/cell number in PPC is accurate, as this will be our main contact number for you. Please edit any incorrect information and be sure to save any changes.

Existing clients: Weekday dog walking and pet sitting

• For clients with a regular, recurring weekly schedule, our office manager will set up your recurring scheduling in PPC. You do not need to do any scheduling or make changes UNLESS you need to add a visit outside of your normally scheduled visits or if you need to cancel a scheduled visit. Please see our cancellation policy below. If you need to change your recurring schedule, please email us at benjohnson@kenoshapetsitter.comwith your current schedule needs. It is much easier to change a recurring schedule in the office than for clients to adjust recurring schedules on their own.

Existing Clients: Vacation and periodic pet sitting

• After your initial pet sitting period, all future visits should be scheduled directly in Precise Petcare. In your Precise Petcare account, select “My Schedule” on the left menu. Select the blue “Request Schedule” button. Select the date range for beginning and ending of services. In most cases, select the “Repeat Daily” option. Select the pets in your profile who will be cared for. Under the services and times menu, select the service type and visit window for the first visit that is to be performed each day. If you need more than 1 visit each day, select “Add another service/time” for as many visits as you need. You can elect to “skip” a service on the first or last day. For example, you may not need a breakfast time visit the first day if you aren’t leaving until later in the morning, so you can “skip” that one visit. Once your schedule is saved and you click “Submit”, you are officially on the schedule. We will “Accept” your visits within 24 hours, after which you will be able to view your schedule on your calendar and make any changes. Please allow us 24 hours (or 48 hours if submitted on weekends) to approve visits.
• All pet sitting visits should be scheduled through PPC. Visits are not considered scheduled until the client receives a scheduling confirmation email stating that the scheduled visits have been confirmed in Precise Petcare. While it is fine to check availability by texting, calling, or emailing Kenosha Pet Sitter, no visits are confirmed until scheduled in the program.
• Only visits scheduled through Kenosha Pet Sitter will be covered by our liability insurance, bonding, and worker’s compensation insurance policies. Visits schedules directly with sitters that are not subsequently scheduled and confirmed through Precise Petcare will not be covered.
• Any changes to scheduled services should be made in Precise Petcare. Please contact our office at benjohnson@kenoshapetsitter.com if changes need to be made within 24 hours of departure.
• If visits need to be added to the end of a sitting period (for a flight cancellation or delay, perhaps), please add the visit requests in Precise Petcare and contact your primary pet sitter.

New clients

• to provide adequate time for staff scheduling and scheduling of the new client consultation, new clients should contact Kenosha Pet Sitter AT LEAST 10 days prior to the first visit.

Current clients

• For 1-time visits, we can usually accommodate visits on a 48-hour notice. For multiple visits/vacation pet sitting, requests should be submitted at least 1 week prior to the first visit. We will do our best to accommodate scheduling made on short notice, though we cannot guarantee availability.

• Kenosha Pet Sitter accepts payments made by check, cash, or credit card. Checks should be made out to Kenosha Pet Sitter, and can either be mailed to our office at 6509 105th Avenue, Kenosha, WI. 53142 or left for the pet sitter to pick up. Cash may be left for the pet sitter to pick up. Credit card payments can be made by entering your credit card on file in your Precise Petcare account (or by entering card information upon receipt of your invoice for one-time payments).
• Weekly pet sitting/dog walking clients must pay weekly by leaving/mailing a check at the end of each week of services or by putting a card on file in Precise Petcare, in which case the card will be charged the following Monday for services that week.
• Vacation clients should enter credit card information on file in Precise Petcare or leave a check to Kenosha Pet Sitter for the amount due prior to departure. For credit cards on file, cards will be charged after the pet sitting period has concluded.

• Daily/Weekday clients may cancel up to 8:00 AM on the day of scheduled visit at no charge. Cancellations made after 8:00 AM on the day of the scheduled visit will result in the regular pet sitting charge to be applied. All cancellations should be made in Precise Petcare.
• Vacation sit-non-holiday: Cancellations in advance of 48 hours of the first scheduled service will be honored at no charge. Cancellations within 24-48 hours of the first scheduled service will incur a 50% charge of the full service fee. Cancellations within 24 hours of the first scheduled service will be charged in full.
• Vacation-holiday: Cancellations made in advance of 7 days prior to the first sit date for services that fall over major holidays (Thanksgiving, Christmas Eve/ Christmas Day, New Year’s Day, and Easter Sunday) will be honored at no charge. Cancellations for visits covering holidays made between 48 hours and 7 days prior to the start of a visit falling within this period will be charged at 50% of the full service fee. Cancellations for major holiday periods falling withing 48 hours of the first visit will be charged the entire service fee.
• Early returns: Clients will be billed for the entirety of the booked service. Early travel returns will still result in scheduled services being billed in full.

Please communicate any schedule changes, additions, or cancellations as soon as you know so we have as much time as possible to make adjustments.

• Kenosha Pet Sitter will provide all clients with one FREE, 30-minute consultation prior to the start of services. This consultation will include the client, business owner/office manager, and the primary assigned sitter. During this meeting, we will discuss services to be performed, insurance coverage, pet care needs, and the client will introduce us to pets and show us the routine and location of pet supplies.
• At this meeting, clients will provide Kenosha Pet Sitter with two copies of a house key, or one copy of the house key in addition to a garage door/door lock code. If a client cannot provide us with a 2nd key or 2ndaccess to the home, a key copy will be made and clients will be charged $2.50. The original key is kept by the primary pet sitter during the sitting period. The 2nd copy is either retained by the backup sitter or kept locked in the KPS office for emergency situations. Keys not in regular use will be locked in the KPS office. Keys are labeled with pet names only-we do not put client names or addresses on key tags.
• Any additional meetings to go over pet care or pick up/return house keys will be billed at the 30-minute pet sitting rate.

• A $5 fee will be added to all visits on Thanksgiving, Christmas Eve Day, New Year’s Eve (after 5pm), New Year’s Day, and Easter Sunday. A $10 surcharge will be added to all visits on Christmas Day. The entire surcharge goes directly to staff as a thank you for their time during the holidays.
• While not required, tips for a job well done are always appreciated. Tips can be given directly to staff in the form of cash or check. If you would like to add tip to a pet sitting payment, you can select to tip either a percentage of the total or a dollar amount per visit to your online payment in Precise Petcare.

• All pets must be visited by us at least once every 48 hours. Dogs must be visited a minimum of 2 times per day, and a minimum of 3 visits per day is recommended for most dogs. Kenosha Pet Sitter reserves the right to request longer and/or more frequent visits if we feel we are not able to provide appropriate care to all pets in the time allowed.
• If another party is involved in the care of your pets while you are away, Kenosha Pet Sitter assumes no responsibility of damage or negligence caused by other parties. Clients must notify Kenosha Pet Sitter of ALL parties responsible for pet care prior to the start of services.
• Kenosha Pet Sitter performs visits in 2 hour time windows. We cannot guarantee an exact arrival time due to traffic, weather, construction, or illnesses/concerns with other pets. For pets requiring times sensitive medication, puppies, and senior pets, we will do our best to come at more specific times, provided clients notify us of time frame needs for these pets.
• Our number one priority is the care, health, and safety of your pets. Kenosha Pet Sitter reserves the right to shorten walks in the case of extreme hot or cold or inclement weather that may pose a hazard to your pets or our staff.
• All pets must be on leash when not in a fenced yard or in a home.
• Kenosha Pet Sitter has insurance to reimburse clients for excessive damage to property caused by pets or staff. Kenosha Pet Sitter is not liable for damages caused by owner negligence or expected pet behavior. Please do all you can to pet-proof your home and limit pet access to valuable items prior to our visits. Please leave your preferred cleaning products under your kitchen sink. Kenosha Pet Sitter will do our best to clean up any pet messes; however, we can never guarantee that a mess won’t leave a carpet or upholstery stain.
• For pets with behavioral concerns (shy and fearful pets, for example), a trial visit when the client is out but available is recommended prior to any lengthy visit schedule. Kenosha Pet Sitter reserves the right to request trial visits if warranted.

• All pets must be up to date on their rabies vaccination. In the case of young puppies and kittens, the pet must be up to date with their age within the vaccination series.
• The client will make Kenosha Pet Sitter aware of any behavioral or aggression problems. While aggression concerns do not necessarily preclude us providing services, we do reserve the right to decline service if behavioral issues endanger our staff or other pets in the home.
• Clients will provide all food, treats, water, litter, and pet care items specific to their pets and household. We will get permission prior to bringing any of our treats in to the home. Kenosha Pet Sitter will pick up any necessary supplies or medications needed during the course of the visit. The client will reimburse KPS for supply expenses as well as a $15 errand fee.
• For longer visit periods, please notify your veterinarian that Kenosha Pet Sitter is providing care.

• Kenosha Pet Sitter takes client privacy and security very seriously. Your information will never be shared with a 3rd party. We do post photos and videos of our clients’ pets on flyers, Facebook, Instagram our website, and at events. We will never include identifying information (addresses, street names, location, etc.) in our posts. However, if you do not wish for your pet to be included in any posts/photos, please notify our office.
• We understand that clients use security cameras, pet/nanny cams, and doorbell cameras and that we may be on video during pet sitting periods. Please note that footage from these cameras cannot be shared with any third parties, shared on social media, or published or made public in anyway without permission from Kenosha Pet Sitter and our staff. Footage from home cameras are for your security purposes only.
• Cameras are not to be placed in bathrooms or any rooms in which I pet sitter might be sleeping during an overnight period. Any video recording in these locations will result in immediate termination of pet sitting.